- Answered live 24/7 · IICRC Certified Firm
- Direct Insurance Billing
A burst or frozen pipe can release a large amount of water in minutes. We help you stop it, then extract, dry and repair, with every step documented for your insurer. Crews respond 24/7 across Southern Ontario.
60min
Target Response
24/7
Live Dispatch
IICRC Certified Crews
Most Major
Insurers Accepted
Find your main water shut-off valve. It is usually where the water line enters the house, often in the basement near the front wall. Turn it clockwise until it stops. If it is safe, turn off power to the wet area, then open a cold tap on the lowest floor to drain the lines.
Water from a supply pipe starts out clean, but it does not stay that way. As it soaks through drywall, insulation and flooring it picks up contaminants, and after about 48 hours it is treated as Category 2. It also travels inside ceilings and wall cavities far from where the leak started. That is why speed and proper moisture mapping matter.
Frozen pipes usually burst in exterior walls, crawl spaces, garages and unheated rooms, and often as they thaw. Never thaw a pipe with an open flame.
Cannot find the shut-off valve? Call us. We will walk you through it on the phone while the crew is on the way.
Standing water removed fast from floors, carpet and pad to limit the spread.
Meters and thermal imaging trace how far water travelled inside walls and ceilings.
We work alongside your plumber, or recommend one, so the repair and drying happen in the right order.
Specialized drying for ceilings and wall cavities, often without removing all the drywall.
Only materials that cannot be dried in place are removed.
Air movers and dehumidifiers run until framing and subfloor read dry.
Photos, daily moisture logs and an itemized scope sent directly to your adjuster.
Drywall, ceilings, flooring and finishes put back under one contract.
The equipment, containment and methods we bring to every loss.
Extraction and drying equipment comes off the truck on the first visit, not after an estimate.
Truck-mounted and portable units pull standing water out before it soaks further into the structure.
Air movers and LGR dehumidifiers sized to the affected volume, adjusted daily against meter readings.
Illustrative images of our equipment and methods. Project photography will be added as jobs complete.
Sudden and accidental pipe bursts are generally covered by standard home policies. Damage from a slow, long-term leak, or from freezing in a home left without heat, may be excluded. Check your policy or call your broker. We document everything and work directly with most major insurers.
Shut off the main water valve, turn off power to wet areas if you can do it safely, move belongings out of the way, photograph the damage, and call us.
Open the tap it feeds, then apply gentle heat with a hair dryer or warm towels, starting near the tap and working back. Never use an open flame or torch. If you cannot reach the pipe or it has already split, shut off the water and call a plumber.
Usually 3 to 5 days. Ceilings and wall cavities are checked daily with meters until they reach target readings.
Keep the heat on when you travel in winter, insulate pipes in exterior walls, crawl spaces and garages, disconnect garden hoses and shut off outdoor taps in the fall, and let a tap drip during extreme cold.
Every hour water sits in walls and ceilings, the repair gets bigger. Call now and a crew is on the way.
Answered live, 24 hours a day, 365 days a year
Emergency extraction, structural drying and full repair after any water loss.
Pump-out, drying and repair for flooded basements, 24/7.
Containment, safe removal and clearance testing so mould does not come back.
Local crews respond 24/7 in Mississauga · Brampton · Toronto · Oakville · Burlington · Hamilton · St. Catharines · Niagara Falls · Kitchener · London, and across the Hamilton, Niagara, Halton, Peel, Kitchener-Waterloo and London regions.
